Encourage your technicians to make good decisions and allow them to work autonomously. This way, you can concentrate on your own tasks, as you don’t have to be so involved in theirs. I’ve met too many business owners who won’t even let their techs create a purchase order in the field without first phoning into the office!
Most of the latest software systems allow you to rethink and restructure the way you manage your techs in the field. Cloud-based systems keep you connected with your techs in real time from the back office, ensuring you stay in control - without micromanaging.