March 2, 2020

Encourage your technicians to make good decisions and allow them to work autonomously. This way, you can concentrate on your own tasks, as you don’t have to be so involved in theirs. I’ve met too many business owners who won’t even let their techs create a purchase order in the field without first phoning into the office!

Most of the latest software systems allow you to rethink and restructure the way you ma...

August 30, 2019

We see a great number of IT implementations that have been well planned and executed and subsequently made a profound difference to the company. However we see just as many that are only part complete (just to solve immediate problems) or failed altogether. The financial impact of poor implementation, lack of ongoing training or complete failure is significant.

Here are some notes to keep in mind when consid...

January 30, 2019

Here are some key problem areas that many tradies fail to deal with effectively. The cumulative result of some or all of these issues is a business that continually struggles or potentially even fails.

  • Relying on piece rates or meter rates to estimate jobs

Every job is different. Do your estimators understand the complexities like you do? Have all the variables been accounted for? Using flat rates will...

February 27, 2018

If you are aiming at implementing great systems then the most important role in your company is the system Champion. This person understands the big picture, oils all the working parts and provides the glue that holds all the parts together. The champion will have an intimate understanding of the business and the operational function of the job management system and any other apps that interact with it. Thi...

March 30, 2017

This is the coolest, smartest app I have seen recently. Check it out and make sure you download it to your phone NOW before you forget. Essentially you can use your phone to photograph any document, receipt, business card or whiteboard from any angle and the app automatically frames it, trims it and changes the perspective as if you were directly in front. Then you have the option to save to One Note, photo...

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